Shipping policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. This excludes products from pre-order or collection drops.
You will receive a notification once your order has been shipped.
If we experience a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Poland | 1–2 business days | starting at 15.99 PLN |
| European Union | 2–5 business days | starting at €8 free shipping from €150 if turned on will display (during special promotion - turned off) |
| United Kingdom | 2–7 business days | starting at €12 |
| USA / Canada | 3–7 business days | starting at $10 |
| Rest of World | 3–7 business days | starting at €20 |
Delivery times are estimates and may vary depending on customs clearance and local postal delays.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number.
Please allow 24–48 hours for tracking information to become available.
Customs, Duties, and Taxes (Non-EU Countries Only)
The information below applies only to orders shipped outside of the European Union. Orders shipped within the EU are not subject to customs duties or import taxes.
For deliveries to non-EU countries, your order may be subject to import duties and taxes once the shipment reaches your destination country.
Since 21.11.2025 at 6:00 PM (CET), we have implemented an automatic duty and tax collection system at checkout for eligible destinations.
This means your package will be delivered directly to you with no additional charges required during customs clearance, as all applicable duties and taxes are collected at checkout.
If your order was not calculated using this system, import duties and taxes may need to be paid during customs clearance.
You will not be charged twice. This simply means that duties and taxes are collected either at checkout by us, to ensure a smoother delivery, or by the courier upon delivery, depending on your order.
Lost or Damaged Packages
We are responsible for your order until it is delivered to you.
If your package arrives damaged or is lost during shipping, please contact our support team immediately. We will investigate the issue and arrange a replacement or refund where applicable.
To help us process your claim efficiently, please keep all original packaging and damaged items and, if possible, take photos of the damage.
Incorrect Address or Failed Delivery
Please ensure your shipping address is correct before completing your order.
We are not responsible for packages returned due to incorrect addresses or unclaimed parcels.
If a package is returned to us, we can resend it, but additional shipping fees may apply.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 customerservice@caliathletics.com